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Terms and Conditions

Privacy Terms

READ THIS POLICY CAREFULLY BEFORE BROWSING THIS APPLICATION OR USING ANY OF OUR SERVICES. YOUR CONTINUED USE OF THIS APPLICATION AND OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. YOU CANNOT USE THIS APPLICATION OR OUR SERVICES IF YOU DO NOT ACCEPT THIS POLICY. ALL SECTIONS OF THIS POLICY ARE APPLICABLE TO USERS UNLESS THE SECTION EXPRESSLY STATES OTHERWISE.

Effective Date of this version: 08 March 2026 Thank you for using the SharpTix Website, the SharpTix Website is operated by SharpTix (Sharp Sharp Enterprises (PTY) LTD), located at 100 Northern Parkway Avenue, 2nd Floor, Block D, Crownwood Officepark, Johannesburg, 2091, South Africa. Your access to and use of the SharpTix Website is subject to the following Privacy Policy and all applicable laws. We understand your concerns about privacy, and we want to assure you that SharpTix (Sharp Sharp Enterprises (PTY) LTD) takes privacy matters seriously. Therefore, we are providing this Privacy Policy explaining our online information practices and the choices you can make about the way your information, including your Personal Information, is collected and used. If you have questions regarding this Privacy Policy, you may direct them to events(AT)sharptix.co.za

Your Consent: By submitting information to us and/or by using the SharpTix Website, you give your consent that all information that you submit, including your Personal Information, may be processed by the SharpTix Website in the manner and for the purposes described below. If you do not agree to be bound by this Privacy Policy, you may not access or use the SharpTix Website.

Definitions The terms “Automatic Anonymous Information” and “AAI” refer to information we collect through the SharpTix Website that does not, in and of itself, identify you personally. One example of AAI is your IP address.

The term “Content” refers to all the software and code comprising or used to operate the SharpTix Website, and all the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on the SharpTix Website.

The terms “SharpTix”,”we,” “us,” and “our” refer to SharpTix (Sharp Sharp Enterprises (PTY) LTD).

The term “Feedback” refers to all the software and code comprising or used to operate the SharpTix Website, and all the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on the SharpTix Website.

The terms “Personally Identifiable Information” and “PII” means information about you that could permit one to identify or contact you. Examples of PII include your name, address, and email address.

The term “Privacy Policy” refers to this online privacy policy. The term “User-Generated Content” refers to all the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other material that you post on or through the SharpTix Website using the social networking tools we make available to you and that does not constitute Feedback. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available on the SharpTix Website to others. Examples of User-Generated Content are information you provide as part of a product review and comments you make in response to a blog post.

The term “App” refers to the SharpTix Website which is owned and operated by SharpTix (Sharp Sharp Enterprises (PTY) LTD).

The terms “you” and “your” mean any user of the SharpTix Website.

What Type of Information Does the SharpTix Website Collect? We collect two types of information from visitors to the App, “Automatic Anonymous Information,” or “AAI” (which does not, in and of itself, identify you personally) and “Personally Identifiable Information,” or “PII” which is individually identifiable information about you that could permit one to identify or contact you.

Information You Manually Provide. We collect the information, including PII, you manually provide (using your keyboard, touchpad) when you use the SharpTix Website. At various places on the App, we may request certain PII, such as your name, phone number, email, billing address, and shipping address. You may choose to provide PII to access or use certain features or services of the App, such as making a purchase, registering on the App, entering a contest or sweepstakes, filling out a survey, or providing Feedback. Where possible, we indicate which fields of information are required and which fields are optional. You can always choose not to provide information, but you may not be able to use a particular service or feature on the App.

Information from your mobile or tablet device. Likewise, if you download the SharpTix Website through your mobile or tablet device, we may automatically collect certain information from or about your device. The types of information we may collect include the type of device you use, the IP address of your device, your device’s operating system, the type of mobile or tablet Internet browsers you use, and information about the way you use our mobile or tablet application.

Information Collected Using “Cookies” and Other Web Technologies. Most App use “cookies” and/or similar technologies to place information about a user’s visit to that App in as mall data text file that is stored on the user’s computer. Some mobile phones may automatically accept cookies, but you may be able to configure your mobile phone to prevent the use of cookies. SharpTix Website may use cookies to make our services available or easier for you to use. For instance, we may use cookies to store preferences or items in your shopping cart between visits. PII may be among the types of information stored in a cookie. For example, if you choose the “remember me” option when logging on, we may store your email address in a cookie to expedite your future log-ons. We may also use cookies for the purpose of delivering “first party” advertisements to you.

Acceptance of cookies is not a requirement to open the SharpTix Website, however certain features and services may require the use of cookies to work properly, including our shopping cart and check-out features. If you would like to place an order on the SharpTix Website without the use of cookies, please email events(AT)sharptix.co.za

In addition to cookies, we may also use “web beacons” and other web technologies to manage the SharpTix Website and email. A web beacon is a small bit of computer code. Web beacons may be used to count how many people visit the App or tell us whether an email has been opened. We may link the information we collect using web beacons and other web technologies to PII.

Payments Processing Terms

SharpTix "Sharp Sharp Enterprises (PTY) LTD" in accordance with the laws set by the Goverment of the Republic of South Africa.
All payment transactions are processed by PayFast payment gateway,

  • PayFast Website: https://payfast.io/faq/merchant-faqs/
  • PayFast FAQs: https://payfast.io/faq/merchant-faqs/
  • PayFast Security and Fraud information: https://payfast.io/security-fraud/

SharpTix (Sharp Sharp Enterprises (PTY) LTD) does not keep your bank card details and information.

CANCELLATIONS AND REFUNDS

You are entitled to cancel your booked tickets up to 72 Hours (Three Days) prior to the day of the event by sending a cancellation notice provided in the electronic ticket.
No cancellations outside the stipulated cancellation period will processed.
A 25% cancellation fee will apply with all cancellations.